Cavac Tabesh Jesm-e Siah Co. (PJS) has been a leading name in the interactive display industry since 2013. Our core principle is to provide high-end technology as a direct importer, ensuring our clients receive first-hand products without the intervention of domestic intermediaries or brokers.

• Accreditations: A proud member of the Chamber of Commerce, Industries, Mines, and Agriculture, and the Tehran ICT Guild Organization since 2015.

• Golden Warranty: All Cavac products are backed by a 24-month comprehensive warranty and 10 years of after-sales service.

• Proven Track Record: Since our inception, we have never sold a product without a formal guarantee. Our focus has always been on the long-term satisfaction and security of our clients.

• Dear Valued Customer, to ensure you receive full legal protection and after-sales support, please observe the following guidelines:

• Official Invoices: All sales are finalized with an official invoice compliant with the National Tax Organization standards. Strictly avoid purchasing products without a formal invoice specifying the legal identity of both parties.

• Warranty Verification: Cavac warranties are traceable through two methods: registration on the invoice and our central Warranty Tracking System.

• Stamped Warranty Card: Ensure the seller completes and stamps the warranty card with the official Cavac seal. Free services are only provided upon presentation of this card.

• Physical Inspection: Upon delivery, please verify the physical integrity of the device and ensure all accessories are included.

• Dead on Arrival (DOA) Guarantee: If a product is inherently defective (without signs of physical damage or impact), Cavac takes full responsibility for replacing it with a new unit.

• Warranty Commencement: The warranty period starts from the Invoice Date.

• Warranty Seals & Labels: Advise your staff to protect the warranty labels on the device body. Tampering with these seals will void the warranty.

• Technical Assistance: In case of any technical malfunction—regardless of warranty status—contact Cavac immediately for guidance.

• Authorized Service Only: Never send Cavac products to unauthorized repair centers or individuals. Any attempt to repair the device by non-Cavac personnel will void your warranty.

• To ensure the continuity of your warranty services, please note that the following conditions will result in the voiding of your free warranty coverage:

• Missing Documents: Products without a valid warranty card are not eligible for free services.

• Incomplete/Altered Information: If the warranty card is missing key details (Model, Serial Number, Start Date, or Cavac Seal) or shows signs of tampering and erasure, the warranty will be void.

• Tampered Seals: Damaging or removing the warranty label/seal on the device body voids the coverage.

• Physical & Liquid Damage: Visible physical damage, including impact marks, cracks, dents, or signs of liquid penetration into the chassis or electronic boards, excludes the device from free warranty service.

• Power Adapters & Surges: Due to external power grid fluctuations, power adapters are not covered under warranty. However, Cavac will assist in repairing them at a minimal cost or providing genuine replacements.

• Unauthorized Repair: Any attempt to open, repair, or modify the product by unauthorized personnel or service centers will immediately void the warranty.

• Improper Use: Failure to follow the instructions provided in the user manual will result in the loss of warranty coverage.

• Special Compensation: In rare cases where a fault is irreparable or original parts are unavailable, Cavac will provide special discounts and facilities toward the purchase of a new replacement product.