Clear Communication at Helal Clinics
The Helal Iran Pharmaceutical Complex, as one of the country’s reputable medical-pharmaceutical centers, has equipped its reception counters with the Cavac 2016 counter intercom systems. This initiative aims to improve communication between staff and visitors and enhance the overall quality of services.
History of Cavac Counter Intercom Systems in Iran
Cavac began importing counter intercom systems in 2012 (1391). Initial studies suggested that banks and other large financial institutions would be the primary customers for these products. However, after a year of marketing, it became clear that domestic banking policies in Iran showed little interest in equipping counters with audio systems.
Focus on Exchange Offices and Medical Centers
Following this strategic shift, Cavac’s sales team focused on exchange offices and achieved notable success. Simultaneously, hospitals and medical-educational centers emerged as one of the most important customer groups for counter intercom systems.
Market Expansion After the COVID-19 Pandemic
With the outbreak of COVID-19, the need for safe, indirect communication between staff and visitors increased significantly. Hospitals and medical centers consequently expanded their use of these systems, and unexpected customers such as fast-food chains, bakeries, and other service businesses also began purchasing Cavac counter intercom systems.
Advantages of Using Counter Intercom Systems in Service Centers
Installing protective glass panels to ensure safety and prevent the spread of infectious diseases can make verbal communication between reception staff and visitors challenging. The Cavac counter intercom system creates a two-way communication channel, effectively solving this problem and significantly improving communication quality.
Key Point
Any organization that provides in-person services to visitors can benefit from a counter intercom system. This solution ensures physical security, enhances service quality, and increases customer satisfaction.
