Dana Insurance Upgrades to Cavac CT 3066 Two-Way Intercom
The counter for Dana Insurance’s supplementary insurance department, located on Ayatollah Kashani Street in Tehran, has been equipped with the Cavac CT 3066 Counter intercom system.
At this counter, patients using Dana’s supplementary insurance services submit their documents to the reception specialist and receive the necessary guidance to handle their insurance matters. Due to the relatively open layout of the area and the low height of the counter glass, there was initially a concern that audio feedback could cause noise. Fortunately, thanks to the duplex technology used in the Cavac CT 3066 Counter intercom system, no issues arose, even in this environment where the use of similar audio systems would normally require strict standards.
Communication Challenges in Insurance Branches
In most insurance companies and branches, service desks exist to handle in-person inquiries from policyholders. Additionally, because insurance offices deal with individuals who have experienced medical issues or financial losses, it’s easy to anticipate that conversations between receptionists and clients have a high potential for tension.
Sometimes, the inability to communicate clearly and effectively can trigger heightened stress between the parties. For this reason, Cavac Counter intercom systems are used to ensure clear, misunderstanding-free communication, helping to control and ease the service environment for clients, and they have been widely adopted by many insurance companies.
Professional Consultation
If you work in an insurance office and face challenges in verbal communication with your clients—such as difficulty hearing them, difficulty conveying information, or both simultaneously—you can contact us to receive free consultation from Cavac specialists to solve these problems. Just click here.
